No, username is not case sensitive.
Please type your first name/last name as it's EXACTLY shown on your member ID card.
Yes, it's OK. Just use a different username to register an account for each of you.
You could also email us to confirm your email:
Our Email: PORTALSUPPORT@IVHP.COM
Email Title: your full name and your member ID (e.g. John Doe (#123456789*00)).
Email Message: This is the email I used for registration, please complete my registration.
Once verified, our customer service team will grant you account access.
To log in, you will need the correct username and password.
If you cannot log in, it means you have used incorrect username and/or password.
Please see below on how to retrieve your username and reset your password.
Please click the following link to have your username email to you.
Please click the following link to reset your password.